How to Resolve an Issue
- Route Package Protection Policies
- Customers: How to file an order issue
- When and how do I contact the shipping carrier?
- How do I access my PayPal refund?
- What Happens When My Order Issue is Resolved?
- How does Route handle chargebacks?
- Deadlines to report an order issue
- Change details of my order
- Cancel my order–I no longer want it
- What if I didn’t want Route Package Protection?
- How do I check the status of an order issue for my customer?
- How to report an issue
- When to report an order issue
- Where is my Route Order ID?
- What is Route?
- Customer FAQs