Troubleshooting
- Mobile App FAQs
- My order says that it is delivered, but I haven’t received it. What should I do?
- Why is my tracking not updating?
- Why is my order showing an incorrect delivery date or location?
- My shipping address is incorrect on my order. What do I do?
- Why is my order not appearing in the app?
- I’m having trouble logging into the Route app.
- Why is the app showing the incorrect shipping carrier?