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  3. Troubleshooting

Troubleshooting

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  • Mobile App FAQs
  • My order says that it is delivered, but I haven’t received it. What should I do?
  • Why is my tracking not updating?
  • Why is my order showing an incorrect delivery date or location?
  • My shipping address is incorrect on my order. What do I do?
  • Why is my order not appearing in the app?
  • I’m having trouble logging into the Route app.
  • Why is the app showing the incorrect shipping carrier?

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