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Lacy

  • Total activity 38
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Activity overview

Latest activity by Lacy
  • Lacy created an article,

    Route Sustainability Initiative

    Route is proud to announce we’ll be kicking off our long-term sustainability initiative on Earth Day, April 22nd. This new program allows you to take instant climate action by offsetting carbon emi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Lacy created an article,

    Route Year in Review

    What is Route Year in Review? Route Year in Review is a way for us to celebrate you! You will see a recap of your 2021 Route experience, including stats on packages tracked, top brands, shoppin...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Lacy created an article,

    Connecting an Email for Automatic Tracking

    Never miss a delivery! To have your order imported automatically, you must allow read-only access to an email account that you shop with. This will allow Route to read order information without com...

    • Edited
    • 11 followers
    • 0 comments
    • 0 votes
  • Lacy created an article,

    Tracking with Route

    Route displays all your online orders in a central, visual tracking app. We use the shipping and tracking information you receive at the time of your purchase to display: Where your purchases are ...

    • Edited
    • 5 followers
    • 0 comments
    • 0 votes
  • Lacy created an article,

    Why is the app showing the incorrect shipping carrier?

    Route supports tracking through many carriers, however, sometimes the app will misclassify the tracking as being from an incorrect carrier.  If the app has classified the incorrect shipping carrier...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Lacy created an article,

    I’m having trouble logging into the Route app.

    If you have previously signed in through Google or Apple and are trying to reset your password, Route cannot send you a “forgot password” link. Route does not have access to your Google or Apple ac...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Lacy created an article,

    My shipping address is incorrect on my order. What do I do?

    Since Route is a third-party company, the merchant does not grant Route editing rights to your order details such as your shipping address. To update your shipping address, please reach out to the ...

    • Edited
    • 3 followers
    • 0 comments
    • 0 votes
  • Lacy created an article,

    Why is my order showing an incorrect delivery date or location?

    If the delivery date and location are wrong on your order, it is most likely due to the order number being used as a tracking number in the app. The order number may have been entered manually as a...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Lacy created an article,

    Why is my tracking not updating?

    Unfulfilled/Unshipped If your tracking has not updated, it’s possible that your order has not yet shipped. If your order has not yet been shipped, please contact the merchant for fulfillment update...

    • Edited
    • 3 followers
    • 0 comments
    • 0 votes
  • Lacy created an article,

    Why is my order not appearing in the app?

    If you have Route Package Protection, please check that the email address connected to your Route account is the same email address that was used to place your order. If they are the same, please r...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes