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Jordan Wilson

  • Total activity 41
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Activity overview

Latest activity by Jordan Wilson
  • Jordan Wilson created an article,

    Customer Marketing Kit

    Our educational resources are designed to help you spread the word about our partnership with your customer base. Heightened customer awareness will lead to more protected purchases, a better deliv...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    How to Export Order Data

    If you would like to export your order data from the merchant portal for analysis in other tools, follow these steps: 1. Log into the merchant portal2. Click "Orders" in the left hand side.3. Click...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Shopify Merchants - How to review your store settings to ensure the best tracking experience for your customers

    To help you streamline customer communication while using Route’s track features, we recommend that you review your Shopify notifications to ensure your customers do not receive duplicate communica...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    How to Refund Route in Shopify

    If a customer purchases Route by mistake, a merchant can refund the Route premium in Shopify, as long as the order is still in pre-shipment, with the following steps. 1. Search the order in Shopify...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Route Billing & Premiums

    Customers have the option to add Route package protection at checkout and pay a small premium to purchase it. We ask for billing details because Route collects these protection premiums from mercha...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    When and how do I contact the shipping carrier?

    As Route is a third party package protection service, there may be situations in which you will be directed to the shipping carrier for further assistance. These situations include: Package is ava...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Merchant Support Route Templates

    These email templates are for a merchant’s support team to utilize when helping a customer with common questions that arise on a Route protected package issue (i.e. lost, stolen, damaged). When you...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Is Route a taxable or non-taxable product?

    Please note: We do not provide any guidance or instruction regarding tax concerns. We are not able to recommend Route as a taxable or non-taxable service. The below information is to simply inform ...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    How do I access my PayPal refund?

    Depending on the merchant, Route may issue your refund via PayPal. We use PayPal due to their secure, user-friendly platform, as some of our online merchants do not share your payment information w...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    How to File a Police Report

    At our discretion, Route requires a valid police report when the customer’s package is marked as delivered and not received. We fully understand that our current political climate and the presence ...

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    • 1 follower
    • 0 comments
    • 0 votes