Avatar

Jordan Wilson

  • Total activity 101
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 20

Activity overview

Latest activity by Jordan Wilson
  • Jordan Wilson created an article,

    Issue Resolution for Merchants within the Merchant Portal

    What is issue resolution for merchants within the merchant portal? For existing claims in the issues tab in the merchant portal, you can now: Escalate claims: escalating a claim adds a tag to t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Track: Early Access Onboarding

      Please Note: This article refers to early access onboarding for a BETA Track. Updates will be made once this feature is released to all merchants. Setup Follow these steps to set up your early ac...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Responsible Disclosure Policy

    Data security is a top priority for Route, and Route believes that working with skilled security researchers can identify weaknesses in any technology. If you believe you've found a security vulner...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Customer Marketing Kit

    Our educational resources are designed to help you spread the word about our partnership with your customer base. Heightened customer awareness will lead to more protected purchases, a better deliv...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Merchants: How to file a claim on behalf of your customers

    To file a claim on behalf of your customers, follow the steps in this short, 1.5-minute video. *Note: You will need to log in to the Route Portal with your email address or password. If you can't r...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    How to Export Order Data

    If you would like to export your order data from the merchant portal for analysis in other tools, follow these steps: 1. Log into the merchant portal2. Click "Orders" in the left hand side.3. Click...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Shopify Merchants - How to review your store settings to ensure the best tracking experience for your customers

    To help you streamline customer communication while using Route’s track features, we recommend that you review your Shopify notifications to ensure your customers do not receive duplicate communica...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    How to Refund Route in Shopify

    If a customer purchases Route by mistake, a merchant can refund the Route premium in Shopify, as long as the order is still in pre-shipment, with the following steps. 1. Search the order in Shopify...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    Route Billing & Premiums

    Customers have the option to add Route package protection at checkout and pay a small premium to purchase it. We ask for billing details because Route collects these protection premiums from mercha...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Jordan Wilson created an article,

    When and how do I contact the shipping carrier?

    As Route is a third party package protection service, there may be situations in which you will be directed to the shipping carrier for further assistance. These situations include: Package is ava...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes