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Naomi Worden

  • Total activity 109
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Articles

Recent activity by Naomi Worden
  • Enable Route's Thank You Page Tracking Link

    The Thank You Page Tracking Link allows you to connect your consumers to a tracking solution right at the moment of the purchase. This enables tracking to go beyond a follow-up email, and it integr...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Set up your Customer Notification Settings

    Use the Customer Notifications to notify your customers when a package is ready to ship. More transparency means fewer customer support calls.   NOTE: Pre-shipment notifications are only available...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Add Promotional Content

    Promotional Content gives you the ability to promote your brand during transit and drive customers back to your site. NOTE: Promo content is only available to Route Pro merchants. Promo content is ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Route Order Issues Resolution (Resolve via Platform)

    Resolve via Platform is Route’s solution to eliminating the time, effort, and cost required to resolve customer issues with a replacement order or refund when the customer encounters order issues w...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Route Package Protection Policies

    Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover. Note: We re...

    • Edited
    • 7 followers
    • 0 comments
    • 0 votes
  • Route Mobile App: Privacy & Data FAQ

    Have questions about how Route handles privacy and data on the mobile app? Read below. Why do we need access to your email for orders protected by Route Package Protection? We ask you to sign up fo...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Remove the Shop app download link

    To get the best experience with Route and fully leverage features like the Thank you page asset, we recommend making the following changes to your Shopify store: Log into Shopify Go to your store ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • In-App Merchant Profile: Verify domain

    The Route network is continuously adding new customers and users into the Route app. As such, the Route app has become the primary way for over 1 million customers to engage with a brand post-purch...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer FAQs

    What is Route? Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package ...

    • Edited
    • 5 followers
    • 0 comments
    • 0 votes
  • Add Route Asset Disclaimer

    Use this article to add disclaimers to the Route asset on an ecommerce store using Shopify, Shopify Plus, or WooCommerce.  Shopify Follow these steps to add a disclaimer to the Route asset on Shopi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes