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Naomi Worden

  • Total activity 117
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Activity overview

Latest activity by Naomi Worden
  • Naomi Worden created an article,

    Issue Rules

    Issue rules allow merchants to set their own rules for how Route should resolve customer issues for lost, stolen, or damaged items. Note: To use Issue Rules, Resolve via Platform must be turned on....

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    Route Mobile App: Order Sharing

    In the Route mobile app, you can share order and tracking information for your online orders with anyone. There are lots of ways to use order sharing! Here are a few examples: Share an order with ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    Route Portal User Roles and Permissions

    Use user roles to provide people on your team with the right amount of access to the Route Portal. Note: In order to assign a role to a user, make sure that users have an existing profile in the Ro...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    How to Exclude Route from Discounts (Shopify)

    Use the instructions below to ensure the Route Package Protection fee does not get included in discounts in Shopify. First, create a collection to exclude Route: Login to Shopify From your Shopify...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    Set up your Customer Notification Settings

    Use Customer Notifications to notify your customers when a package is ready to ship. More transparency means fewer customer support calls. NOTE: Pre-shipment notifications are only available to Ro...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    Add Promotional Content

    Promotional Content gives you the ability to promote your brand during transit and drive customers back to your site. NOTE: Promo content is only available to Route Pro merchants. Promo content is ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    Route Order Issues Resolution (Resolve via Platform) & Reimbursements

    Resolve via Platform is Route’s solution to eliminating the time, effort, and cost required to resolve customer issues with a replacement order or refund when the customer encounters order issues w...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    Remove the Shop app download link

    To get the best experience with Route and fully leverage features like the Thank you page asset, we recommend making the following changes to your Shopify store: Log into Shopify Go to your store ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    In-App Merchant Profile: Verify domain

    The Route network is continuously adding new customers and users into the Route app. As such, the Route app has become the primary way for over 1 million customers to engage with a brand post-purch...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Naomi Worden created an article,

    Add Customer-Facing Contact Information

    Add your company's contact information, support contact information, and returns contact information in the Route Portal. In the event that an issue is outside of the scope for the Route Support te...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes