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Quinton A.

  • Total activity 17
  • Last activity
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Activity overview

Latest activity by Quinton A.
  • Quinton A. created an article,

    Are you a shipping company?

    Route is not a shipping company. Route+ provides package protection for lost, damaged, or stolen items. We do not handle the physical shipment of your order, nor do we have access to the merchant's...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    My package is missing; is it lost or stolen?

    If an order is being reported as anything other than Delivered for an unreasonable amount of time, we can safely conclude that the item is lost. For example, you purchased 3-Day shipping and it's b...

    • Edited
    • 8 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    What is Route?

    For Customers For Merchants The Route mobile app provides the ability for you to visually track packages in one place. Route+ is package protection that covers lost, damaged, or stolen items. Pro...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    Where is my Route Order ID?

    The Route Order ID is a unique identifier assigned to every order that is protected by Route. This number allows us to view all the important information to file a claim. Each time you purchase Rou...

    • Edited
    • 4 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    What type of damage is covered?

    Covered Not Covered Broken If your item is damaged in transit it is covered by Route. A broken product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. For example...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    How to file a claim

    When you purchase a product with Route+ package protection, you will get an email with your Route Order ID and a link to file a claim. To go straight to the claim form, click here. To file a claim ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    Merchant FAQs

    I Self-Installed Route+ but it's in the Wrong Location/Doesn't Look Clean We can tidy this up for you - no problem! Please email support@route.com and our developers will adjust Route's location...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote