Avatar

Quinton A.

  • Total activity 17
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 10

Activity overview

Latest activity by Quinton A.
  • Quinton A. created an article,

    Are you a shipping company?

    Route is not a shipping company. Route provides package protection for lost, damaged, or stolen items. We do not handle the physical shipment of your order, nor do we have access to the merchant's ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    My package is missing; is it lost or stolen?

    If an order is being reported as anything other than Delivered for an unreasonable amount of time, we can safely conclude that the item is lost. For example, you purchased 3-Day shipping and it's b...

    • Edited
    • 11 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    What is Route?

    For Customers For Merchants The Route mobile app provides the ability for you to visually track packages in one place. Route Package Protection covers lost, damaged, or stolen items. Protect your...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    Where is my Route Order ID?

    The Route Order ID is a unique identifier assigned to every order that is protected by Route Package Protection. This number allows us to view all the important information to report an order issue...

    • Edited
    • 8 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    What type of damage is covered?

    Covered Not Covered Broken If your item is damaged in transit it is covered by Route. A broken product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. For example...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    How to report an issue

    When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue. To go straight to the Report an issue form, click here. Have...

    • Edited
    • 5 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    Merchant FAQs

    I Self-Installed Route but it's in the Wrong Location/Doesn't Look Clean Read Shopify Self-Install Troubleshooting FAQ for common troubleshooting steps. Why is Route Appearing as a Product in...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote