Avatar

Quinton A.

  • Total activity 19
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 11

Activity overview

Latest activity by Quinton A.
  • Quinton A. created an article,

    Are you a shipping company?

    Route is not a shipping company. Route+ provides protection for lost, damaged, or stolen items. We do not handle the physical shipment of your order, nor do we have access to the merchant's invento...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    How do I remove Route+ from my Facebook Ads?

    Since Route+ is added as a product in your Shopify store, it is possible to inadvertently make it available through other channels such as Facebook. If you happen to see a Facebook ad for Route+, f...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    My package is missing; is it lost or stolen?

    If an order is being reported as anything other than Delivered for an unreasonable amount of time, we can safely conclude that the item is lost. For example, you purchased 3-Day shipping and it's b...

    • Edited
    • 3 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    What is Route?

    For Customers For Merchants Route is shipping insurance that covers lost, damaged, or stolen items. Protect your order for $0.98 USD if the cart is less $100, or 1% of the cart value if the cart t...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    Where is my Route Order ID?

    The Route Transaction ID is a unique identifier assigned to every order that is protected by Route. This number allows us to view all the pertinent info in order to file a claim. In essence, this i...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    What type of damage is covered?

    Covered Not Covered Broken If your item is damaged in transit it is covered by Route. A broken product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. For example...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    How to file a claim

    When you purchase a product with Route+ shipping insurance, you will get an email with your Route Order ID and a link to file a claim. To go straight to the claim form, click here. To file a claim ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    Merchant FAQs

    I Self-Installed Route+ but it's in the Wrong Location/Doesn't Look Clean We can tidy this up for you - no problem! Please email support@route.com and our developers will adjust Route's location...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote