Avatar

Quinton A.

  • Total activity 20
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 12

Activity overview

Latest activity by Quinton A.
  • Quinton A. created an article,

    Are you a shipping company?

    Route is not a shipping company. Route is insurance that covers lost, damaged, or stolen items; we do not handle the physical shipment of your order. To change the address your package is being del...

    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    How do I remove Route from my Facebook Ads?

    Since Route is added as a product in your Shopify store, it is possible to inadvertently make it available through other channels such as Facebook. If you happen to see a Facebook ad for Route, fol...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    My package is missing; is it lost or stolen?

    If an order is being reported as anything other than Delivered for an unreasonable amount of time (for example, you purchased 3-Day shipping and it's been over a week), we can safely conclude that ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    What is Route?

    For Customers For Merchants Route is shipping insurance that covers lost, damaged, or stolen items. Protect your order for $0.98 USD if the cart is less $100, or 1% of the cart value if the cart t...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    Where is my Route Order ID?

    The Route Transaction ID is a unique identifier assigned to every order that is protected by Route. This number allows us to view all the pertinent info in order to file a claim. In essence, this i...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    What type of damage is covered?

    Covered Not Covered Broken If your item is damaged in transit it is covered by Route. A broken product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. For example...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    How to file a Claim?

    When you purchase a product with Route shipping insurance you will get an email with a link to "File a Claim." To go straight to the claim form click here. Below is a screenshot of email:    

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Quinton A. created an article,

    Merchant FAQs

    I Self-Installed Route but it's in the Wrong Location/Doesn't Look Clean We can tidy this up for you - no problem! Please email support@routeapp.io and our developers will adjust Route's locatio...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote