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Kevin Schmidt

  • Total activity 54
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Activity overview

Latest activity by Kevin Schmidt
  • Kevin Schmidt created an article,

    Uninstalling Route from Shopify

    Uninstall App Begin your uninstall process by uninstalling the app off of your Shopify store. In the menu items to the left of your dashboard, click ‘Apps’.  All of the apps that you have instal...

    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    How do I file a claim for my customer?

    Filing claims for customers is easy through the Route Admin Dashboard. We'll lay out each step in this process below: 1. Log Into the Admin Dashboard via The Shopify App Page, then clicking on Rout...

    • 1 follower
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    • 0 votes
  • Kevin Schmidt created an article,

    How do I exclude Route from Klaviyo?

    Excluding, blacklisting, or removing Route from Klaviyo is a quick and easy process that only takes a few moments. Admin access within Klaviyo is required to exclude/blacklist products. Please foll...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    How do I add billing information? (Shopify)

    Because Shopify has a closed cart system the total revenue made by each sale sent to the merchant and is unable to be split among different parties. In order for us to receive the amount that our m...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    Route Shipping Insurance Policy

    Route App's insurance policy allows customers to insure their orders at checkout. This protects the customer from taking a loss if their item is lost/stolen/damaged in transit.  The insurance polic...

    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    Can I change the delivery address for my order through Route?

    Route is working on delivering a Visual Tracking service that will allow customers to track their orders. This tracking information is not created by Route - our service will use already provided t...

    • 1 follower
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  • Kevin Schmidt created an article,

    How to hide Route as a product in my store.

    Shopify uses a 'closed-cart' system which forces Route to be an actual product in your store. This allows Route to increase the total-cart-value. This is what enables the customer to pay for the in...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    How do I connect my account to Stripe?

    Route uses Stripe to store payment information in a secure, off-site server. Shopify and other major platforms also use Stripe to store payment information. After you input your bank account direct...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    Does Route work Internationally?

    Customers If a customer's order is shipped to a country that has US sanctions imposed on it, Route does not cover the order. The value of Route can be refunded upon request in this scenario. Mercha...

    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    What types of items aren't covered?

    The following types of items are excluded from Route's insurance policy: Cash Cigarettes and other tobacco products Computer memory modules and cards Raw Cotton Fine art (defined as art value...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes