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Kevin Schmidt

  • Total activity 41
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Activity overview

Latest activity by Kevin Schmidt
  • Kevin Schmidt created an article,

    Uninstalling Route+ from Shopify

    Uninstall App Begin your uninstall process by uninstalling the app off of your Shopify store. In the menu items to the left of your dashboard, click ‘Apps’.  All of the apps that you have instal...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    How do I exclude Route from Klaviyo?

    Excluding, blacklisting, or removing Route from Klaviyo is a quick and easy process that only takes a few moments. Admin access within Klaviyo is required to exclude/blacklist products. Please foll...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    Route Shipping Insurance Policy

    Route App's insurance policy allows customers to insure their orders at checkout. This protects the customer from taking a loss if their item is lost/stolen/damaged in transit.  The insurance polic...

    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    How to hide Route+ as a product in my store

    Shopify uses a 'closed-cart' system which forces Route+ to be an actual product in your store. This allows Route+ to increase the total-cart-value. This is what enables the customer to pay for the ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    How do I connect my account to Stripe?

    Route uses Stripe to store payment information in a secure, off-site server. Shopify and other major platforms also use Stripe to store payment information. After you input your bank account direct...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    Does Route work internationally?

    Customers If a customer's order is shipped to a country that has US sanctions imposed on it, Route does not cover the order. The value of Route can be refunded upon request in this scenario. Mercha...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    What types of items aren't covered?

    The following types of items are excluded from Route's insurance policy: Cash Cigarettes and other tobacco products Computer memory modules and cards Raw Cotton Fine art (defined as art value...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    How do I cover my entire store with Route+ (Shipping Insurance)?

    We are currently developing an option where merchants will have the option to cover their entire store and pay for it themselves.  To enroll for the waitlist of this feature, please install Route n...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    I can't connect my bank account/credit card to Route+

    If you are unable to connect your billing information through Stripe, please reach out to support@route.com for further assistance. 

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kevin Schmidt created an article,

    How does Route convert currencies?

    In Shopify, we use the provided currency conversion tool that almost all stores utilize to convert from one currency to another.

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes