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Bianca G

  • Total activity 31
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Activity overview

Latest activity by Bianca G
  • Bianca G created an article,

    Merchant Portal Product Catalog Tab FAQ

    Please note: The Merchant Portal Product Catalog Tab is currently available to Shopify merchants only and is coming soon to other platforms. What is the product catalog tab? The product catalog tab...

    • 1 follower
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    Route SMS Cannabis Policy FAQ

    Per Route SMS Cannabis Policy, we are unable to send SMS notifications for merchants that sell any cannabis, CBD, or paraphernalia. Examples of products that fall into the cannabis policy are, but ...

    • 1 follower
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    Route SMS Shipping Notifications FAQ

    How can I implement SMS shipping notifications through Route? You can turn on any of the SMS notifications in the merchant portal by going to the “Engage tab” and selecting “Shipping Notifications”...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    Customers: How to file an order issue

      1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email) 2. Enter your email and order number, click next 3. Select the items you would like to file f...

    • Edited
    • 9 followers
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    Hybrid Coverage

    What is hybrid coverage? Hybrid coverage currently allows you to customize who pays for package protection based on a customer’s cart value. This feature is currently available to all merchants on ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    Cause Tags FAQ

    How do cause tags work? When you set up or edit your Route in-app merchant profile, you have the ability to choose to add up to eight cause tags. Once you’ve selected and saved your cause tags, th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    Customize your Shipping Email Notifications

    With Route Track, you can toggle on and off SMS, push, and email shipping notifications. These notifications are managed in the Route Portal, and step-by-step instructions to enable these notificat...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    Discover Following Feed FAQ

    Please note: The Discover Following Feed is currently available to Shopify merchants only and is coming soon to other platforms. What is the Discover Following Feed? Every time a customer makes the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    Shopify Implementation Guide

    This guide contains steps on how to implement the Route Protect asset on the checkout option(s) on your Shopify store. It includes steps to create a test theme, install the Route asset on the test...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Bianca G created an article,

    API implementation guide

    This guide contains steps on how to complete the implementation for the Route asset via API. Please review the API-specific installation document. You can reference the detailed instructions here: ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes