Merchant Success

Route Pro

• Set up your Customer Notification Settings
• Add Promotional Content

Account

• Merchant Portal Product Catalog Tab FAQ
• Route SMS Cannabis Policy FAQ
• Route SMS Shipping Notifications FAQ
• Cause Tags FAQ
• Customize your Shipping Email Notifications
• How to Add Visual Tracking to Merchant Content

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Issues

• How do I request a reimbursement from Route?
• Issue Rules
• Route Order Issues Resolution (Automatic Issue Resolution) & Reimbursements
• Does Route work internationally?
• Report Issues for Customers
• How does Route convert currencies?

Route Package Protection

• Merchant FAQs
• Hybrid Coverage
• Shopify Implementation Guide
• API implementation guide
• Magento Implementation Guide
• WooCommerce Implementation Guide

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