Merchant Success

Route Pro

• Track: Early Access Onboarding
• Set up your Customer Notification Settings
• Add Promotional Content

Account

• How to Add Visual Tracking to Merchant Content
• Issue Resolution for Merchants within the Merchant Portal
• Customer Marketing Kit
• How to Export Order Data
• Shopify Merchants - How to review your store settings to ensure the best tracking experience for your customers
• Merchant Support Route Templates

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Issues

• How do I request a reimbursement from Route?
• Issue Rules
• Route Order Issues Resolution (Resolve via Platform) & Reimbursements
• Does Route work internationally?
• Report Issues for Customers
• How does Route convert currencies?

Route Package Protection

• Merchant FAQs
• Merchants: How to file a claim on behalf of your customers
• How to Exclude Route from Discounts (Shopify)
• Add Route Asset Disclaimer
• Shopify Plus: Enable checkout.liquid
• Shopify Plus: Self-install Route Package Protection on your store

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