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  2. Resolve Issues

Resolve Issues

What to do when your package is lost, stolen, or damaged

Stolen

  • How to File a Police Report
  • My package is missing; is it lost or stolen?

Lost

  • Where is my order?
  • Only part of my order shipped. Where are the other items?
  • Why is my order stuck in-transit or pre-shipment?

Damaged

  • What type of damage is covered?

How to Resolve an Issue

  • Route Package Protection Policies
  • When and how do I contact the shipping carrier?
  • How do I access my PayPal refund?
  • What Happens When My Order Issue is Resolved?
  • How does Route handle chargebacks?
  • Deadlines to report an order issue
See all 15 articles

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