Resolve Issues

Stolen

• How to File a Police Report
• My package is missing; is it lost or stolen?

Lost

• Where is my order?
• Only part of my order shipped. Where are the other items?
• Why is my order stuck in-transit or pre-shipment?

Damaged

• What type of damage is covered?

How to Resolve an Issue

• Route Package Protection Policies
• Customers: How to file an order issue
• When and how do I contact the shipping carrier?
• How do I access my PayPal refund?
• What Happens When My Order Issue is Resolved?
• How does Route handle chargebacks?

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