Claims

Stolen

• My package is missing; is it lost or stolen?

Lost

• Only part of my order shipped. Where are the other items?
• Why is my order stuck in-transit or pre-shipment?

Damaged

• What type of damage is covered?

When/How to File a Claim

• How to file a claim
• Route+ Claim Policies
• Change details of my order
• Cancel my order–I no longer want it
• What if I didn’t want Route+ shipping insurance?
• How do I check the status of a claim for my customer?

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