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Route
Claims
Claims
What to do when your package is lost, stolen, or damaged
Stolen
My package is missing; is it lost or stolen?
Lost
Only part of my order shipped. Where are the other items?
Why is my order stuck in-transit or pre-shipment?
Damaged
What type of damage is covered?
When/How to File a Claim
How to file a claim
How does Route handle chargebacks?
Deadlines to file a claim
Route+ Claim Policies
Change details of my order
Cancel my order–I no longer want it
See all 12 articles
