Resolve Issues

Stolen

• My package is missing; is it lost or stolen?

Lost

• Where is my order?
• Only part of my order shipped. Where are the other items?
• Why is my order stuck in-transit or pre-shipment?

Damaged

• What type of damage is covered?

How to Resolve an Issue

• Route Package Protection Policies
• What Happens When My Order Issue is Resolved?
• How does Route handle chargebacks?
• Deadlines to report an order issue
• Change details of my order
• Cancel my order–I no longer want it

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