Big Commerce Implementation Guide

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This guide contains steps on how to implement the Route Protect asset on the checkout option(s) on Big Commerce.

After completing Route onboarding

Once you have completed the Route onboarding, you can check to see if Route Protect is enabled 

  • You will go to the Merchant Portal > Admin.
  • You will go to Route Configuration and see Route+ Package protection
  • You will be able to see if it's enabled or disabled. 

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If you are staying enabled

To confirm if you are properly enabled

  • Navigate to your site and add any product to cart
  • Go to checkout and proceed to the “Shipping” section of checkout and confirm Route widget rendering

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  • If Route widget is NOT rendering you will need to return to the merchant portal and go to Route+ Package Protection then Edit and Disable. 

If you see you are disabled and you want to enable Route

  • Go to the Merchant portal
  • Select Route+ Package Protection  
  • Edit, then enable

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To Confirm if Route is properly enabled

  • Navigate to your website and add any product to cart
  • Go to checkout then proceed to the “Shipping” section of checkout
  • Confirm Route widget rendering

If Route widget is NOT rendering

  • Go to the Merchant portal
  • Select Route+ Package Protection  
  • Edit, then disable

Need some help? Not to worry! All merchants have access to free, expert implementation from the Route team. Just email merchantsupport@route.com and our merchant technical support team will file a request on your behalf.