Set up your Customer Notification Settings

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Use Customer Notifications to notify your customers when a package is shipped. More transparency means fewer customer support calls.

NOTE: Pre-shipment notifications are only available to Route Pro merchants.

These notifications are managed in the Route Portal. Follow these steps to set up your customer notifications:

  1. Login to the Route Portal.
  2. In the navigation on the left side, select Engage.
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  3. Select Shipping Notifications
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  4. Find the shipping notification you’d like to turn on and click Settings.
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  5. Under Settings, use the Preview option next to App (Push Notification) and Email to preview each option. 
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  6. Check the Trigger section to understand how the notification will trigger.
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  7. For the Shipment delay notification, set the send time. 
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  8. Lastly, turn the notification on or off using the toggle to the right of “Send:”
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