Deadlines to file a claim

Follow

When you purchase Route+ package protection, you can file a claim for packages that may be lost, stolen, or damaged. Read Route's claim policies

Ensure you file a claim within the respective deadlines:

  • Damaged: Within 15 days of when the package was marked delivered
  • Lost: Within 30 days from the last tracking update
  • Stolen: Within 15 days of when the package was marked delivered