Shopify Self-Install Troubleshooting FAQ

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Q: Where do I place the Route div code?

The Route div code, <div class="route-div"></div>, should go directly above the checkout option(s) on your website. For exact steps, see videos 3 and 4 in the video guide.

The following sections outline common Route asset styling solutions. Use the steps outlined in the applicable section to fix the Route asset styling.

Q: What if the Route asset is too far to the left/right?

When the Route asset is implemented on your site, it might appear too far to the left or right. The Route asset should appear above the checkout button.

mceclip1.png

 

If the Route asset is appearing to the left or right of the checkout, follow these steps to fix the alignment of the Route asset:

  1. In Shopify, go to the Online Store > Themes.
  2. In the Theme library, find the Route Test theme and click Actions Edit codePreview_Test_Theme_Gif.gif
  3. In the new page, click on the Sections folder and open the applicable file for the checkout option.
    mceclip0.png
  4. Use Ctrl + F to search for the Route div code: <div class="route-div"></div>.mceclip0.png
  5. Copy and paste the following options depending on the alignment issue:
    • desktop-align="right" - will move the Route asset to the right of the page
    • desktop-align="left" - will move the Route asset to the left of the page
    • desktop-align="center" - will move the Route asset to the center of the page
  6. For example, if the Route asset is showing to the left of the checkout, add desktop-align="right" to the div code.Desktop_align_right_2.gif
  7.  Click Save at the top right.
    mceclip18.png
  8. Open the Preview in Google Chrome's incognito mode and test the checkout to see if the Route asset appears in the designated checkout location. The Route asset should then be pushed to the right and located above the checkout button.

Q: What if the dark background makes the Route asset less visible?

When the Route asset is implemented on a website or checkout option with a dark background, it may not be clearly visible to your customers. 

mceclip0.png

To resolve this, you can use the "dark-ui prop". 

Follow these steps to fix the issue: 

  1. In Shopify, go to the Online Store > Themes.
  2. In the Theme library, find the Route Test theme and click Actions Edit codePreview_Test_Theme_Gif.gif
  3. In the new page, click on the Sections folder and open the applicable file for the checkout option.
    mceclip0.png
  4. Use Ctrl + F to search for the Route div code: <div class="route-div"></div>.mceclip0.png
  5. Add the dark-ui code. It should look like <div class="route-div" dark-ui></div>.Dark_ui.gif
  6. Click Save. 
  7. Open the Preview in Google Chrome's incognito mode and test the checkout to see if the Route asset is showing with white font color and fully visible.

Q: What if there is too much white space between the Route asset and the checkout option?

When the Route asset is implemented on a website or checkout option with too much white space, you can increase or decrease the margins between the Route asset and the elements around it.

For example: In the screenshot below, there is unnecessary space between the Route asset and the checkout option below it.

mceclip1.png

 

If the Route asset has large margins and too much white space between the elements around it, follow these steps to fix the margins:

  1. In Shopify, go to the Online Store > Themes.
  2. In the Theme library, find the Route Test theme and click Actions Edit codePreview_Test_Theme_Gif.gif
  3. In the new page, click on the Sections folder and open the applicable file for the checkout option.
    mceclip0.png
  4. Use Ctrl + F to search for the Route div code: <div class="route-div"></div>.mceclip0.png
  5. Use the following options depending on where you need to adjust the margins–above, below, to the left, or to the right of the Route asset:

    Note: The number associate with px (EX: 30px) can be any number depending on the amount of space/margins you are increasing or decreasing.
    • Changing the margins below the Route asset
      • style="margin-bottom: -30px;" to decrease margins/white space
      • style="margin-bottom: 30px;" to increase margins/white space
    • Changing the margins above the Route asset
      • style="margin-top: -30px;" to decrease margins/white space
      • style="margin-top: 30px;" to increase margins/white space
    • Changing the margins to the left of the Route asset
      • style="margin-left: -30px;" to decrease margins/white space
      • style="margin-left: 30px;" to increase margins/white space
    • Changing the margins to the right of the Route asset
      • style="margin-right: -30px;" to decrease margins/white space
      • style="margin-right: 30px;" to increase margins/white space
  6. For example, if the Route asset is showing with too much white space between it and the checkout, use: <div class="route-div" style="margin-bottom: -30px;"></div>. This will decrease the extra space below the Route asset.mceclip2.png
  7.  Click Save at the top right.
    mceclip18.png
  8. Open the Preview in Google Chrome's incognito mode and test the checkout to see if the Route asset no longer has extra white space. 
    mceclip4.png