Customer Marketing Kit

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The Customer Marketing Kit is designed to help you spread the word about our partnership with your customer base. Heightened customer awareness will lead to more protected purchases, a better delivery experience and ultimately, increased brand loyalty. Read More

The Customer Marketing Kit includes copy, video, and images for your website, social media, and an email announcement.

Route Logos

Variations of the Route logos are listed below.

Route Logo

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Route Logo + Text Stacked Route Logo

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Route Logo + Text Side-By-Side

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Website Content

The website content includes banner copy and shipping policy copy.

Use the website content to:

  • Announce Route to your customers using a banner on your website
  • Update your shipping policy to include Route

Banner copy options:

  • We now offer Route package protection to help cover the cost of lost, damaged or stolen packages 
  • We’ve partnered with Route! | Purchase Route+ at checkout to protect your order from loss, damage or theft
  • Exciting news! We’ve partnered with Route allowing you to visually track all your orders for FREE

Shipping policy copy:

{YOUR BRAND NAME} is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

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Email Announcement 

The email announcement content includes copy for a long email and a short email.

Use the website content to:

  • Send an email to your email list and announce your partnership with Route to your customers

Long email copy

Hi {NAME}

There’s something new on the {YOUR BRAND NAME} website and below are all the details about how it’s going to make your shopping experience even better! 

We introduced Route to our checkout and shipping process - now every order placed through our online store will receive premium package tracking services from Route. We also recommend downloading the Route App to keep visual tabs on your package, monitor shipping progress with push notifications and keep track of every online order all in one place! 

{ROUTE IMAGE 600 x 1000}

We also implemented Route’s premium shipping protection; Route+. Add Route+ at checkout to ensure your order is protected in the unfortunate case of a lost, stolen or damaged package. 

Route+ benefits: 

  • 100% coverage of lost, stolen or damaged packages 
  • Effortless claims filing* through the Route App  
  • Basic claim resolutions within 24 hours of approval 
  • Customer service reps available 24/7 

*Domestic claims are eligible to be filed within 30 days from when the item shipped; International: 45 days.

{ROUTE IMAGE 1200 x 815}

We love our customers and are always striving to provide you with the best possible shopping experience and hope the addition of Route will help you shop with even more confidence! 

{YOUR BRAND NAME}

Short email copy

Hi {NAME}

Exciting news! {YOUR BRAND NAME} has partnered with Route to bring you the best post-purchase experience possible. With Route, you will be able to visually track your online orders, monitor progress with timely push notifications and resolve issues like lost, stolen or damaged packages effortlessly.

Add Route+ package protection at checkout:

{ROUTE IMAGE 1200 x 815}

Download the Route App (iOS) to monitor shipping progress: 

{ROUTE IMAGE 600 x 1000}

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We love our customers and are so excited to keep bringing you the best products on the market! 

Thanks, 

{YOUR BRAND NAME}

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Instagram Content

The Instagram content includes a video, an image with multiple sizes, and several options for copy.

Use the Instagram content to: 

  • Post about your partnership with Route on your Instagram story, feed, or IGTV

Video 

*Full video available in the download.

mceclip2.png

Social post copy 

  • Hey everyone! We’re excited to announce that we’ve partnered with @routeapp! Now
    each of our customers will have access to free visual package tracking and premium
    order protection.
  • Announcing our partnership with @routeapp! [YOUR BRAND] customers now get
    FREE visual tracking and access to premium shipping insurance! 🥳
  • Stoked to announce our new partnership with @routeapp! This partnership will allow
    us to offer a premium delivery experience with every order. All shoppers now have
    access to free visual package tracking and access to package protection. Head to
    [YOUR BRAND’S WEBSITE] to try it out!
  • Porch pirates beware! 🏴‍☠️🚫We’ve partnered with @routeapp to offer premium
    package protection and visual order tracking!

Images

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Facebook Content

The Facebook content includes a video, an image with multiple sizes, and several options for copy.

Use the Facebook content to: 

  • Post a video about your partnership with Route
  • Post an image with copy about your partnership with Route

Video

*Full video available in the download.

mceclip3.png

Social post copy

  • Hey everyone! We’re excited to announce that we’ve partnered with @gorouteapp! Now each of our customers will have access to free visual package tracking and premium order protection. 
  • Announcing our partnership with @gorouteapp! [YOUR BRAND] customers now get FREE visual tracking and access to premium shipping insurance! 🥳
  • Stoked to announce our new partnership with @gorouteapp! This partnership will allow us to offer a premium delivery experience with every order. All shoppers now have access to free visual package tracking and access to package protection. Head to [YOUR BRAND’S WEBSITE] to try it out!
  • Porch pirates beware! 🏴‍☠️🚫We’ve partnered with @gorouteapp to offer premium package protection and visual order tracking! Customers now receive free package tracking & the ability to protect their orders from loss, damage, or theft.
  • Announcing our partnership with @gorouteapp, the leader in shipping insurance and one-click claims resolution. All shoppers on our site now receive FREE visual package tracking as well as the ability to protect their orders against damage, loss, and theft. 

Images

mceclip0.png 

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Twitter Content

The Twitter content includes a video, an image with multiple sizes, and several options for copy.

Use the Twitter content to: 

  • Post a video about your partnership with Route
  • Post an image with copy about your partnership with Route

Video 

*Full video available in the download.

mceclip2.png

Social post copy

  • Porch pirates beware! 🏴‍☠️🚫We’ve partnered with Route to offer package protection and visual tracking!
  • Lost, stolen & damaged orders stink 👎That’s why we’re proud to offer Route package protection and visual order tracking! 
  • Announcing our partnership with Route! [YOUR BRAND] customers now get visual order tracking and access to premium package protection! 🥳
  • Stoked to announce our new partnership with @routeapp! This partnership will allow us to offer a premium delivery experience with every order. All shoppers now have access to free visual package tracking and access to package protection. Head to [YOUR BRAND’S WEBSITE] to try it out! 
  • We’re dedicated to giving you the best experience from checkout to delivery, and beyond! There are few things worse than a lost, stolen or damaged package, and that’s why we’ve partnered with Route to offer premium packaged protection and dynamic visual tracking! Check it out! [YOUR BRAND’S WEBSITE] 

Images

mceclip0.png 

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Customer FAQs 

Add the FAQs below to the FAQ section on your website. Use these FAQs to explain Route to your customers on your website. 

You can place these FAQs in common areas like FAQs, Shipping, or in some cases, a Track your order page on your website. These sections are often listed on the bottom of each page on your website. We recommend creating a separate Route section in your FAQs and incorporating some FAQs in your general shipping questions. 

Use to explain Route - Visual Tracking Only

What is Route?

Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig  through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

 

Use to explain Route+ - Package Protection Only

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

 

Use to explain Route - Visual Tracking and Package Protection 

 What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

 

Use to answer general shipping, tracking, and claims questions

Where is my order?

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. 

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

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What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

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If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at ( YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

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