Merchants: Route FAQs to help educate your customers

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Use the respective FAQ below to explain Route and/or Route+ to your customers on your website. You can place these FAQs in common areas like FAQs, Shipping, or in some cases, a Track your order page on your website. These sections are often listed on the bottom of each page on your website.

Route - Visual Tracking Only

What is Route?

Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig  through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

 

Route+ - Package Protection Only

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

 

Route - Visual Tracking and Package Protection 

 What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

 

Dynamic Pricing

To help explain dynamic premiums (coming soon) to your customers, use the following sentence on the FAQ page on your website:

Route+ premiums for items over $100 may decrease or increase depending on seasonality, industry, or loss rate.