Enable Visual Tracking email

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The Visual Tracking email allows you to connect your customers to a free tracking solution right at the moment of the purchase. The Visual Tracking email is sent to all customers (including those that didn’t opt-in to Route Package Protection) to give them the ability to track through Route via the web or via the Route app.


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Follow the steps below to enable Route's free visual tracking email:

  1. Login to the Route Brand Portal.
  2. In the navigation on the left side, choose Admin.

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  3. At the top of the page, choose Settings
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  4. Under Route Configuration > Free Tracking Email, click the pencil icon to edit.  

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  5. In the panel on the right, choose Send this email on all future orders. Click Save.

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