Enable Visual Tracking email


The Visual Tracking email allows you to connect your customers to a free tracking solution right at the moment of the purchase. The Visual Tracking email is sent to all customers (including those that didn’t opt-in to Route Package Protection) to give them the ability to track through Route via the web or via the Route app.


Follow the steps below to enable Route's free visual tracking email:

  1. Login to the Route Brand Portal.
  2. In the navigation on the left side, choose Admin.

  3. At the top of the page, choose Settings

  4. Under Route Configuration > Free Tracking Email, click the pencil icon to edit.  

  5. In the panel on the right, choose Send this email on all future orders. Click Save.