How do I file a claim on the mobile app?

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Claims can only be filed on orders that are insured with Route Plus shipping insurance.

There are two ways to file a claim on the mobile app:

  1. Throughout the app, click on the Route Plus mceclip1.png badge to file a claim.
  2. At the bottom of the screen, click on Resolve with Route Plus.

    mceclip0.png

  3. Click File a Claim.
  4. Fill out the fields and click Submit.