How do I file claims on behalf of customers?

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1. Log into the Merchant Portal with your login.

2. Once in the Merchant Portal, Access 'Orders'.

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3. Search for the customer for whom the claim is being filed, then click 'File a Claim'.

4. A new tab will open with a form to be filled out. Copy and paste the information listed under the customer's order and provide any additional information such as photos if the item is damaged, a police report if stolen, or a tracking number if lost.

5. After the claim is submitted, you can check the status of the claim at any time under the 'Claims' tab within the Merchant Portal.

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