1. Log into the Merchant Portal with your login.
2. Once in the Merchant Portal, Access 'Orders'.
3. Search for the customer for whom the claim is being filed, then click 'File a Claim'.
4. A new tab will open with a form to be filled out. Copy and paste the information listed under the customer's order and provide any additional information such as photos if the item is damaged, a police report if stolen, or a tracking number if lost.
5. After the claim is submitted, you can check the status of the claim at any time under the 'Claims' tab within the Merchant Portal.