Route Shipping Insurance Policy


Route App's insurance policy allows customers to insure their orders at checkout. This protects the customer from taking a loss if their item is lost/stolen/damaged in transit. 

The insurance policy, that the customer purchases at the time of checkout, does not cover items with the incorrect address listed by the customer, factory defects/items with pre-existing cosmetic damage, previously used items, or incorrect items (such as the wrong size, colour, etc.)

Excluded Goods

The Route Policy does not cover the following: cash, cigarettes and other tobacco products, computer memory modules and cards, cotton, fine art (defined as art valued in excess of $10,000 per piece), flowers, fresh foods (excepting frozen foods in refrigerated containers), jewelry valued in excess of $300 per piece, live animals, negotiable papers, perishable commodities (defined as commodities which spoil or deteriorate when not carried or stored in a temperature controlled environment), pharmaceutical drugs, plants, precious stones and metals, and securities. Automobiles and motorcycles, bagged goods, boats and yachts, ceramic, marble or granite tiles, slabs blocks, countertops or statutes, glass windows, plate glass and similar goods; lumber, used household goods and personal effects; scrap metal, steel metal and steel metal products

If you sell any of the goods that fall under the categories outlined above in any way, you are not eligible to use the Route Policy. By agreeing, you are stating that you do not sell any of the items that fall under the “Excluded Goods” section and void any/all insurance coverage.