Why is Route+ missing from my store?


If You Recently Installed Route+ onto Your Store

Thanks for partnering with Route! You're almost across the finish line–our developers just have to add a little more code to your store for the Route+ asset to appear on your cart page. This is done on a per-site basis. It can sometimes take up to three business days for our developers to do this implementation.

However, if the Route+ asset is not showing in your store, email us at support@route.com and we'll be in touch within one business day.

Note: Make sure you enabled Route+ in your settings. Read how to enable Route+.

If Route+ Has Previously Been Active on Your Store

If New Theme was Recently Installed

If your Shopify theme was recently changed it is likely that the code for the Route+ asset is not implemented in your new theme. This is a quick fix! Please email support@route.com with your store name and the name of your current theme that needs Route+ implementation. We will respond to your request within one business day.

If Shopify Theme Hasn't Changed

Accidents happen and sometimes code gets altered-no biggie! Our developers can look into your store and diagnose the situation. Please email the support account listed above and we'll respond within one business day.