How to file a claim

Follow

When you purchase a product with Route+ shipping insurance, you will get an email with your Route Order ID and a link to file a claim.

To go straight to the claim form, click here.

To file a claim from your email, follow the steps below:

  1. Open your email from Route.
  2. In the email, copy your Route Order ID and then click FILE A CLAIM.

    mceclip3.png

  3. In the claim form, fill out the required information–email address, subject line, and claim type.
  4. Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field. 
  5. Fill out the rest of the fields and click Submit

Note

Please accurately fill out all of the required fields so we can help you as quickly as possible!