If your item is damaged in transit it is covered by Route. A broken product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. For example, see the below photos:
If your item is shipped with cosmetic damage, it is the responsibility of the store from which the item is purchased from. Cosmetic damage includes but is not limited to: any noticeable damage to the item that does not affect its function. This may include dents, scratches, nicks, or chips.